| QUESTION |
SCORE |
|
|
| |
|
|
|
| How helpful are reception staff |
94 |
|
|
| How easy get through on phone |
59 |
|
|
| How easy to speak to GP on phone |
52 |
|
|
| Urgent appointment, seen on same day |
70 |
|
|
| How important to book ahead |
|
92% said yes |
8% said no |
| How easy to book ahead |
53 |
|
|
| How normally book appointment |
|
50% book in person |
50% book on phone or online |
| Method preferred to book |
|
75% preferred to book in person |
33% would like on line |
| How quickly seen by specific GP |
68 |
|
|
| How rate this |
59 |
|
|
| How quickly seen by any GP |
88 |
|
|
| How rate this |
73 |
|
|
| Waiting time for consultation |
64 |
|
|
| How rate this |
82 |
|
|
| GP surgery open at convenient times |
87 |
|
|
| Which additional times to open |
|
see below |
|
| Prefer to see specific GP |
|
33% yes, 63% no |
|
| How often see/speak that GP |
52 |
|
|
| GP gives enough time |
76 |
|
|
| GP listens to you |
79 |
|
|
| GP explains test/treatment |
76 |
|
|
| GP involves you in decisions |
78 |
|
|
| GP treats with care |
78 |
|
|
| Confidence in GP |
83 |
|
|
| Nurse gives enough time |
61 |
|
|
| Nurse listens to you |
62 |
|
|
| Nurse explains tests/treatment |
76 |
|
|
| Nurse involves you in decisions |
56 |
|
|
| Nurse treats with care |
57 |
|
|
| Confidence in nurse |
69 |
|
|
| Patient understands health problems |
83 |
|
|
| Patient copes with health problems |
81 |
|
|
| Patient keeps healthy |
65 |
|
|
| Overall experience |
68 |
|
|
| Recommend to another |
75 |
|
|
| |
|
|
|
| |
|
|
|
| Preferred alternative opening times |
|
|
|
| Before 8am |
12% |
|
|
| Lunchtime |
12% |
|
|
| After 6.30pm |
10% |
|
|
| Saturdays |
19% |
|
|
| Sundays |
2% |
|
|
| |
|
|
|