We see patients by appointment only. You can also book your appointments in advance (only if you can keep your appointment).

A limited number of appointments may be booked in advance.

Practice Nurse appointments can be booked up to seven days in advance. If you have multiple problems, please discuss it with reception and book longer appointments.

You have the right to express a preference about which healthcare professional you would like to see when requesting an appointment.

We will try to accommodate your preference wherever possible. This may depend on the clinician's availability, the type of appointment required and the urgency of your medical needs.

If you would like to request a particular GP or healthcare professional, please tell our reception team when booking your appointment or make your preference clear when submitting an online request.

If you are aged 16 to 74 and have not attended an appointment or clinic at Arran Medical Centre within the previous 3 years, you can request a consultation.

Please contact the practice to request an appointment. You do not need to wait for the practice to contact you.

When making your request, please tell the receptionist that you have not been seen at the practice for three years or more.

The underlying contractual requirement is that a registered patient aged 16–74 who requests a consultation and has not attended a consultation or clinic within the preceding three years must be provided with a consultation.

If you are aged 75 or over and have not attended an appointment or clinic at Arran Medical Centre within the previous 12 months, you can contact the practice to request a consultation.

Please contact reception to arrange an appointment or use our online consultation service where appropriate.

If you have difficulty attending the practice because of your health or mobility, please let us know so that we can assess your needs and advise you about the appropriate arrangements.

Who is running this service?  Sheldon PCN which consists of:

• Arran Medical Centre

• Bosworth Medical Centre

• Green Lane Surgery

• Manor House practice

Who can book into this service? All patients who are registered with the above Practices

How do I book an appointment? Appointments are booked in the usual way through your registered practice.

Will this mean there are fewer appointments to book? No, this is not a reduction in the amount of appointments that these practices offer.

This is an additional booked appointment service for evenings, weekends and Bank Holidays.

The Practice encourages patients to attend surgery.

Home visits (domiciliary visits) are meant for elderly housebound patients, who cannot walk or disable patient who has mobility problem.

Younger patients and children should always come to surgery.

If somebody is housebound and falls ill, patient should contact the surgery before 10:30 in the morning requesting for a telephone consultation and doctor will talk to the patient to determine what is the best way to address patient’s need.

Patients can request for a telephone consultation.

If it is urgent, patients should request so. Otherwise, doctor will return the call either at the end of the Surgery or during the day at any time.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We are a training practice, actively involved in the training of future GPs. We have trainee doctors and take medical students from Warwick University. (It is possible that, as part of the educational process, medical students will have access to medical records. All medical students have signed confidentiality documents. You may find students to be present at the time of your consultation).